Frequently Asked Questions
Everything you need to know about your Steele Label experience.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as modern payment solutions like PayPal, Apple Pay, and interest-free installment plans via Afterpay.
How should I care for my Steele Label garments?
To maintain the longevity of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry your garments and avoid high heat to prevent shrinkage or damage to the fibers.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's progress in real-time.